Customer service-monthly specials

tokidoki · 06-04-2010, 10:02 AM

On Mon May 31, I went to the Zippy's website before dinner to check out what the daily & monthly specials were. The website had the Summer Special - Zip pac posted.

I placed a telephone take out order at the Mililani location. One of the items I ordered was a mini spaghetti. When I arrived at the restaurant, I was very diappointed since there was a poster in the window with the specials of the month which included the regular spaghetti plate for $4.89. (The mini spaghetti costs $4.85 so the regular was only $.04 more). I didn't want to change my order at that time since it was already made when I arrived.

My gripe is that the gentleman who answered the phone to take the order should have been aware of what the monthly specials were and offer the special to the customer over the phone at the time the order is placed. Also, on 5/31 the May specials were no longer posted on the website since the Summer special was posted - the specials should be posted on the website for the entire month.

jcrisologo · 06-04-2010, 01:33 PM

Quote: Originally Posted by tokidoki

On Mon May 31, I went to the Zippy's website before dinner to check out what the daily & monthly specials were. The website had the Summer Special - Zip pac posted.

I placed a telephone take out order at the Mililani location. One of the items I ordered was a mini spaghetti. When I arrived at the restaurant, I was very diappointed since there was a poster in the window with the specials of the month which included the regular spaghetti plate for $4.89. (The mini spaghetti costs $4.85 so the regular was only $.04 more). I didn't want to change my order at that time since it was already made when I arrived.

My gripe is that the gentleman who answered the phone to take the order should have been aware of what the monthly specials were and offer the special to the customer over the phone at the time the order is placed. Also, on 5/31 the May specials were no longer posted on the website since the Summer special was posted - the specials should be posted on the website for the entire month.

Good afternoon, tokidoki -

Thank you for your feedback. Our May value offers were available from May 1st - 30th and when that ended, our website was updated to reflect the next value offer starting June 1st. I apologize for your inconvenience, and have forwarded your feedback to the respective departments.

tokidoki · 06-07-2010, 11:30 AM

Aloha Jay,
Thank you for your response. If the May specials were supposed to end on 5/30, the Mililani Zippy's still had the poster displayed in their front window (at dinner time) on May 31st. I hoped they still honored the pricing for those that ordered those items.

06-04-2010, 10:02 AM	#1
tokidoki Registered Member Join Date: May 2009 Posts: 15	Customer service-monthly specials On Mon May 31, I went to the Zippy's website before dinner to check out what the daily & monthly specials were. The website had the Summer Special - Zip pac posted. I placed a telephone take out order at the Mililani location. One of the items I ordered was a mini spaghetti. When I arrived at the restaurant, I was very diappointed since there was a poster in the window with the specials of the month which included the regular spaghetti plate for $4.89. (The mini spaghetti costs $4.85 so the regular was only $.04 more). I didn't want to change my order at that time since it was already made when I arrived. My gripe is that the gentleman who answered the phone to take the order should have been aware of what the monthly specials were and offer the special to the customer over the phone at the time the order is placed. Also, on 5/31 the May specials were no longer posted on the website since the Summer special was posted - the specials should be posted on the website for the entire month.

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06-04-2010, 01:33 PM	#2
jcrisologo Administrator Join Date: Jul 2008 Posts: 139	Quote: Originally Posted by tokidoki On Mon May 31, I went to the Zippy's website before dinner to check out what the daily & monthly specials were. The website had the Summer Special - Zip pac posted. I placed a telephone take out order at the Mililani location. One of the items I ordered was a mini spaghetti. When I arrived at the restaurant, I was very diappointed since there was a poster in the window with the specials of the month which included the regular spaghetti plate for $4.89. (The mini spaghetti costs $4.85 so the regular was only $.04 more). I didn't want to change my order at that time since it was already made when I arrived. My gripe is that the gentleman who answered the phone to take the order should have been aware of what the monthly specials were and offer the special to the customer over the phone at the time the order is placed. Also, on 5/31 the May specials were no longer posted on the website since the Summer special was posted - the specials should be posted on the website for the entire month. Good afternoon, tokidoki - Thank you for your feedback. Our May value offers were available from May 1st - 30th and when that ended, our website was updated to reflect the next value offer starting June 1st. I apologize for your inconvenience, and have forwarded your feedback to the respective departments.

06-07-2010, 11:30 AM	#3
tokidoki Registered Member Join Date: May 2009 Posts: 15	Aloha Jay, Thank you for your response. If the May specials were supposed to end on 5/30, the Mililani Zippy's still had the poster displayed in their front window (at dinner time) on May 31st. I hoped they still honored the pricing for those that ordered those items.