Kaneohe Zippy's

CSMom · 10-25-2009, 07:52 PM

We went in to the Kaneohe Zippy's tonight at about 6:15pm (the one by the mall) and will NEVER go back there again. We waited for 20 minutes, with our menus on our table, and not a single person stopped by to help us. As soon as we sat down, I chose what my son and I would eat, then I focused on just keeping him occupied and quiet while we waited. I did not even realize how long we waited until I asked my husband for the time - he showed me his watch, it was 6:40pm already! We decided to get up and leave, stopping by to let the hostess know we were never waited on. If my son was not with us, we would have taken the time to speak with the manager about it, but I needed to get my son fed already. Sad thing is, we rarely go out to eat and my son was being soooooo good in there (he's only 2 1/2 so it can be challenging).

I'm extremely disappointed. I know it probably won't mean much to lose one family as customers, especially since that restaurant seems to be doing well. But I'm really upset and needed to vent. It really sucks to be ignored in a restaurant.

jcrisologo · 10-26-2009, 08:19 AM

Good morning CSMom,

I am sorry to hear about your experience. I have referred your feedback to our Kaneohe location and am awaiting a response.

Thank you for your time,

Jay
---- auto-merged, double post ----
Good morning CSMom,

On behalf of Zippy's Kaneohe, the following is a message about your experience from their store manager:

Quote:

Good Morning CSMom!

Hi my name is Cesar Carganilla and I’m the Unit Manager here at Zippy’s Kaneohe. I would like to apologize for your bad experience that you had here at our location. We are constantly working on improving our service and your feedback is greatly appreciated. We will get back to our wait staff and our hostess to insure that our guests are promptly serviced when dining here at Zippys Kaneohe. I would like to get more detail on your experience from last night and you can call me at 233-2700. The last thing we want is for a customer to be unhappy with our service and to never return.

Sincerely,
Cesar Carganilla
Store Manager - Zippy's Kaneohe

10-25-2009, 07:52 PM	#1
CSMom Registered Member Join Date: Oct 2009 Posts: 1	Kaneohe Zippy's We went in to the Kaneohe Zippy's tonight at about 6:15pm (the one by the mall) and will NEVER go back there again. We waited for 20 minutes, with our menus on our table, and not a single person stopped by to help us. As soon as we sat down, I chose what my son and I would eat, then I focused on just keeping him occupied and quiet while we waited. I did not even realize how long we waited until I asked my husband for the time - he showed me his watch, it was 6:40pm already! We decided to get up and leave, stopping by to let the hostess know we were never waited on. If my son was not with us, we would have taken the time to speak with the manager about it, but I needed to get my son fed already. Sad thing is, we rarely go out to eat and my son was being soooooo good in there (he's only 2 1/2 so it can be challenging). I'm extremely disappointed. I know it probably won't mean much to lose one family as customers, especially since that restaurant seems to be doing well. But I'm really upset and needed to vent. It really sucks to be ignored in a restaurant.

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10-26-2009, 08:19 AM	#2
jcrisologo Administrator Join Date: Jul 2008 Posts: 84	Good morning CSMom, I am sorry to hear about your experience. I have referred your feedback to our Kaneohe location and am awaiting a response. Thank you for your time, Jay ---- auto-merged, double post ---- Good morning CSMom, On behalf of Zippy's Kaneohe, the following is a message about your experience from their store manager: Quote: Good Morning CSMom! Hi my name is Cesar Carganilla and I’m the Unit Manager here at Zippy’s Kaneohe. I would like to apologize for your bad experience that you had here at our location. We are constantly working on improving our service and your feedback is greatly appreciated. We will get back to our wait staff and our hostess to insure that our guests are promptly serviced when dining here at Zippys Kaneohe. I would like to get more detail on your experience from last night and you can call me at 233-2700. The last thing we want is for a customer to be unhappy with our service and to never return. Sincerely, Cesar Carganilla Store Manager - Zippy's Kaneohe