Well this is the third time that I've experienced this at the Mililani location. While trying to call in for a telephone order, the phone just rings and rings. No one answers and no voice mail. I literally count the phone ringing more than 15 times before it cuts off and it goes dead. I've been calling in for the past 15-minutes w/ the same results.

Would this be considered "normal business practice" to ignore the telephone ringing off the hook? I know that the restaurant is probably busy but one must expect that telephone calls are part of the "normal and expected" part of a "take out" service offered by a restaurant.

So, what that being said, what is the corporate policy (if you have any) on something like this?