employee's language

herb70 · 01-25-2009, 03:37 PM

regarding mccully location I though the employee's where required to speak english but they are talking some other language which i or other customers don't understand which i heard a few other customers also saying something about it.

nfrancisco · 01-27-2009, 07:21 AM

Quote: Originally Posted by herb70

regarding mccully location I though the employee's where required to speak english but they are talking some other language which i or other customers don't understand which i heard a few other customers also saying something about it.

Aloha herb70,

Thank you for using our forum to provide us with valuable feedback! In regards to your concern about employees not speaking English, our Director of Human Resources wants to assure you that it is our desire to provide a safe and respectful workplace for all employees, thus only English may be used to speak with other employees during work time. Other languages should only be used with customers in the performance of customer service-oriented functions. Since this was not the case, we appreciate
you calling the situation to our attention and we will follow up with the McCully managers to remind all employees about this.

We sincerely apologize if this situation made you feel uncomfortable.

herb70 · 01-27-2009, 04:43 PM

Thank you for taking care of this matter

01-25-2009, 03:37 PM	#1
herb70 Registered Member Join Date: Oct 2008 Posts: 13	employee's language regarding mccully location I though the employee's where required to speak english but they are talking some other language which i or other customers don't understand which i heard a few other customers also saying something about it.

01-27-2009, 04:43 PM	#3
herb70 Registered Member Join Date: Oct 2008 Posts: 13	employee Thank you for taking care of this matter

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01-27-2009, 07:21 AM	#2
nfrancisco Forum Administrator Join Date: Jul 2008 Posts: 158	Quote: Originally Posted by herb70 regarding mccully location I though the employee's where required to speak english but they are talking some other language which i or other customers don't understand which i heard a few other customers also saying something about it. Aloha herb70, Thank you for using our forum to provide us with valuable feedback! In regards to your concern about employees not speaking English, our Director of Human Resources wants to assure you that it is our desire to provide a safe and respectful workplace for all employees, thus only English may be used to speak with other employees during work time. Other languages should only be used with customers in the performance of customer service-oriented functions. Since this was not the case, we appreciate you calling the situation to our attention and we will follow up with the McCully managers to remind all employees about this. We sincerely apologize if this situation made you feel uncomfortable.