Shipping & Returns

Shipping

All orders are shipped within three (3) business day, Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders: USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Returns

All items are all-sales final.  No returns accepted.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customersupport@zippys.com.

FAQ

What if I want my package to arrive on a specific date?

We can't guarantee that a package will arrive on a specific date but we are happy to adjust your shipping date to get as close as possible to a specific arrival time.

Why is my order shipping next week?

Depending on when in the week you place the order, it may seem like it takes a little while because your order will be placed into the following week's shipment, but you can always request to pick up your order versus shipping it during the checkout process.