Domestic Shipping:
Orders are shipped within three (3) to ten (10) business day, Monday - Friday 8am - 5pm. Some items are made to order, are unavailable for pickup, and these items are noted in their product description. Please note that some items in your order may be shipped separately. This is due to our use of multiple production partners to ensure the highest quality and fastest delivery times. Made to order items help to reduce waste from conventional manufacturing. Most made to order items are shipped and delivered to you within 7-12 business days while some may take longer (up to 20 days depending on where they are made (e.g. China, United Kingdom, etc) and where they are being shipped to.
Due to the holiday rush and high demand, please expect delays in processing and delivering of your order. Items may ship in multiple packages as they are being shipped as soon as they are processed. We appreciate your patience while we work to get your order to you as quickly and safely as possible.
International shipping:
We currently do not ship outside the U.S.
Carriers
We use the following carriers to deliver our orders: USPS and UPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Items may ship in multiple packages as they are being shipped as soon as they are processed. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
A flat rate shipping of $9 for all combined orders under 2 lbs and $13 for all combined orders above 2 lbs. Free shipping for all orders over $100. Shipping rates my change at anytime without notice.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Returns
All items are all-sales final. No returns accepted. No refunds.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@zippys.com.
Customer Acknowledgement
By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping, Returns, and Exchange Policy.
Policy Amendments
Zippy's Restaurants reserves the right to modify or amend this policy at any time without prior notice. It is the customer's responsibility to stay informed about our current policies.
FAQ
What if I want my package to arrive on a specific date?
We can't guarantee that a package will arrive on a specific date and we are unable to control how quickly shipping carries can delivery your orders, but we are happy to adjust your shipping date to get as close as possible to a specific arrival time.
What if I want to cancel my order?
Orders cannot be cancelled once an item has entered production. All sales are final.
Why is my order shipping next week?
Depending on when in the week you place the order, it may seem like it takes a little while because your order will be placed into the following week's shipment, but you can always request to pick up orders versus shipping it during the checkout process.
*updated 1/11/2025
